Microsoft Premier Support Services for Customer Service Management

Notice ID:

RFQ-FY220001CO

Department/Ind. Agency:

ADMINISTRATIVE OFFICE OF THE US COURTS

Sub-tier:

ADMINISTRATIVE OFFICE OF THE US COURTS

Sub Command:

FEDERAL CIRCUIT COURT OF APPEALS

Office:

FEDERAL CIRCUIT COURT OF APPEALS

All Dates/Times are:

(UTC-05:00) EASTERN STANDARD TIME, NEW YORK, USA

Updated Published Date:

(UTC-05:00) EASTERN STANDARD TIME, NEW YORK, USA

Original Published Date:

2021-10-25 15:20:00

Original Response Date:

Nov 19, 2021 05:00 pm EST

Inactive Policy:

15 days after date offers due

Original Inactive Date:

Dec 04, 2021

Initiative:

• None***--***

Product Service Code:

DA01 - IT AND TELECOM IT AND TELECOM

NAICS Code:

541618 - Other Management Consulting Services

Original Set Aside:

The U.S. Court of Appeals for the Federal Circuit (CAFC) seeks consulting and support services to modernize its customer service and engagement processes. Services will include base setup, configuration, and training for Microsoft Dynamics 365 Customer Service and Digital Messaging with telephony, as well as customer support and resolution services during the installation and deployment.

717 MADISON PLACE, NW

WASHINGTON , DC 20439

USA

Primary Point of Contacts:

Keisha Lynch

Secondary Point of Contact:

Reggie Jackson